More on RRIT

From the desk of Tim Steinwand This month, I have a couple of items that I wanted to bring to your attention that we are very excited about here at ReadiTech. The first is a new offering we now have for our managed service customers, called ReadiRemote IT (RR IT). RR IT is an automated service that allows our ReadiTech team to monitor and fix your computer or network behind the scenes, many times before anyone would know that there is anything wrong. The technology it uses is an encrypted tunnel for communication, so there is no need to worry about anyone viewing your files or data. If RR IT discovers a problem, it immediately opens a service ticket with our ReadiTech technicians, informing them of work to do. As an example, if your business experiences a weekend power outage, and your server or workstation goes down, we know about it immediately, and will be able to get it up and running before your office reopens on Monday morning. The service also alerts us of any patches and updates that need to be installed on your equipment immediately when they are released. You may have seen in the news recently of a number of security vulnerabilities that have been exposed. Because most software is being updated constantly to stay ahead of these threats, RR IT assures you that your equipment will be as secure as it can be, by checking your systems, and alerting us if patches need to be added. Feel free to contact any of our technicians for further information about RR IT. The other thing that...

ReadiRemote IT

From the Desk of Andrew Meyer Over the past month we have been making exciting changes to boost our ability to serve our managed service customers. We are in the process of implementing ReadiRemote IT (RR IT), a remote monitoring and management software to oversee our clients’ servers and workstations. This software allows us to monitor and fix many things behind the scenes, many times without anyone’s knowledge that there was even something wrong. I’ll explain how this works and some of the scenarios. RR IT gets installed on our customer’s server or workstation and securely reports back to a server in DRN’s data center what state the machine is in. This is done inside an encrypted tunnel so there are no worries about who can see the machine statistics. If RR IT discovers a problem, it immediately opens a service ticket to inform our ReadiTech technicians there is work to do. Let’s say over the weekend there is a power outage and your server or workstation goes down. We will know about it immediately and be able to get it up and running before the office opens on Monday morning. Some of the other things ReadiRemote IT allows us to do remotely is reboot machines, monitor and install windows and software updates, install and uninstall software, and monitor backups and anti-virus. You will no longer have to worry about running out of disk space, not having security updates installed, or whether or not you’re getting the best performance out of your machine and network. Let our ReadiTech team take care of that for you, call us today about ReadiRemote...

R & D Corner

From the Desk of Josh Peldo 3 Technologies DRN customers have been asking for in 2015 Residential and Business customers have been keeping me busy with research and development.  It’s not easy to stay up to date with the fast evolving technology trends, so if you’ve been considering moving your home or business into “the 21st Century” (a real request we had recently) let our R&D dept handle your request.  Our customizable solutions can help solve any issues that you’ve been having.  Looking for a KIOSK for hotel check-ins, or considering moving to Arizona or Florida for the winter but still need to work? I get calls every day from customers looking for customized solutions to either save them money or even more valuable, their time. Here are 3 areas of technology that has been keeping me busy. Mobile access to Data – While almost everyone now-a-days is familiar with “the cloud” not all are comfortable giving their data to it. There are a lot of options that would allow you to work from anywhere using a cloud.  If this is something you’ve been thinking about either as a business or a home, here are a couple things to keep in mind.  You’ve got two real options.  Move all your data, pictures, and information to a cloud site like Microsoft, Amazon or another vendor’s storage site.  Or keep your information and data right where it’s at and build your own secure tunnel and make your own cloud that only you have access to. Security and Access Control – Whether you’re a large business or a small home, security has been a...

Software Licensing 101

From the desk of Richard Reis – Software Lead/ Developer Network Analyst Software licensing, what’s that? You mean that fine print I scrolled over so I could get my software application (app) installed? Chances are software licensing is one of the furthest thoughts from your mind. Sure you use software daily, either in your personal life or at work, but how often do you stop and think about your legal rights to use that software. In the United States and other parts of the world software apps are available on our Android, iOS, and Windows devic es from phones to tablets to laptops to desktops. Each app has a software license associated with it which legally governs its usage or redistribution rights to you,the end user. Apple, Google and Microsoft each created online app retail marketplaces (App Store, Play Store,and Microsoft Store), allowing us to shop for apps in a limited number of storefronts. These online stores effectively streamline app purchases and simplify licensing terms for end users.Unfortunately government, corporate, and academic software sales can rarely make use of these online marketplaces, however it does not mean that software is not available for them. So what is different you ask? Some differences exist in software licensing options, costs, distribution, specialization, and product type. DRN’s ReadiTech team has knowledge of various software licensing options from a multitude of vendors and can help answer any questions you may have regarding software licensing.DRN has relationships and experience working with many of the major software vendors including Adobe, Autodesk, Cisco, HP, IBM, Juniper, Microsoft, Sonicwall, Symantec, VMware, etc. We offer products such as...

Security Safety

From the desk of Josh Peldo – Cisco Certified Network Associate (CCNA) & Cisco Certified Entry Networking Technician (CCENT) We are constantly bombarded with news from around the world of security breaches, stolen data, and network hacking. Many people feel “it won’t happen to me,” but that isn’t true. It can be the local Dairy Queen, ND State College of Science in Wahpeton, or maybe one of the many local DRN customers that call in saying their accounts have been compromised. I can’t stress enough how likely it is that your data may be in jeopardy and to not take your security information lightly. If you were unaware, local Dairy Queens in Eastern North Dakota have recently been attacked by hackers. Malware called Backoff, accessed systems and hacked files that held customer names, payment card numbers, and expiration dates. NDSCS in Wahpeton discovered malware activity on computers that contained current and former students and employee’s personal information, Social Security numbers and mailing addresses. So much damage can be done now, with so little personal information, that it is worth going above and beyond to protect yourself. With a Social Security number and date of birth, hackers can use your information to forge an IRS Tax Return. The refund can be put on a gift card and then those hackers will use ATM’s to withdraw the cash from the forged tax return and make it nearly impossible to track them down. So what can you do to protect your network and your personal information? DRN Network/Server Analyst, Scott Young, discussed in the April ReadiTech Newsletter how a strong firewall can...