Customer Service – How important is it to you?

Here’s a million-dollar question …. How important is customer service to you?  I ask that because many times we are caught up with delivering a product or sharing an opportunity and forget the critical importance to your business of offering not okay, not good, but stellar customer service – a crucial aspect to any business success! Often, we don’t think of the importance of this feature or how easy it is to give.  We believe that by providing a service, installing a product purchased, getting a business up and running is the most important piece of the puzzle.  The customer has asked, and you’ve delivered.  Done deal.  But, is it really a done deal? Truth to be told, what’s critical to any business…one that is overlooked by many but so very important, is customer service.  It’s developing a relationship with each client you serve and getting to know their business inside and out.  It’s being able to provide recommendations for their business success today as well as in the future.   For me, it’s following one of my favorite quotes of Theodore Roosevelt – “People don’t care how much you know until they know how much you care.” Is that true for your business? Again, by providing top-notch customer service, businesses can recoup customer acquisition costs and cultivate a loyal customer base who will then refer family, friends, neighbors or even an acquaintance.  You’ve cultivated a relationship with a valued customer who may also agree to write a testimonial because they truly believe you are providing the best solution for them. They value you…. because you value their thoughts, their...

What can ReadiTech do for you?

Today’s technology is ever-changing and keeping up with what’s new, how it can help or where it can it take your business may seem overwhelming.  Why not concentrate on what you love the most and let DRN’s ReadiTech team provide the benefit of experience and leadership to prepare your business for the future. Hi, this is Mary Lou Sundby, Business Account Representative for DRN and DRN ReadiTech. As a member of our sales team, we are committed to getting to know your business and creating tailored solutions, not just offering a “one-size-fits-all” package.  Our certified employees are well versed in the latest communications technology and are here to help or answer any questions you may have. Working with my customers and sharing products that can truly make a difference in the efficiency of their business or just allow them more time to concentrate on what they do best, is one of the most rewarding aspects of what I do.  Confucius said, “Choose a job you love, and you will never work a day in your life”.  What’s not to love about seeing someone smile! If you feel overwhelmed with the technology in your business, let’s make an appointment to review what the ReadiTech team can do for you.  Here’s just a quick overview of some of the services we offer businesses: Managed Services – Our robust remote monitoring and management platform supports early detection and remediation of issues before they cause downtime or date loss. ReadiHealth – provides a security analysis of your network ReadiRemote – remote monitoring and management for your business ReadiProtect – provides web guardian, online...

National TV Advertising!

Ever wondered how DRN has a: 30 second commercial airing while you’re watching your favorite sports team,  home makeover or reruns of some of your favorite shows on TBS, TNT or USA? It’s true…DRN can now share the value of your business with a: 30 second commercial on ten different National Networks in our service territory.  Choose from ESPN, HGTV, USA, TNT, TBS, DISCOVERY, ESPN2, LIFETIME, CNN OR FOX NEWS to target the market you are looking for! It’s a simple call to make with TV being by far the most effective advertising medium. Plus, the process is easy! Together, we will create your story and the message you want viewers to see.  Our Multimedia Specialist will visit your business and take video footage and photos to develop your commercial.  Once produced, we’ll help you decide on a schedule for airing your final product.   If you already have a commercial created, perfect!  We’ll put together a schedule with the networks you would like to advertise on. Try something new…put your business on national networks and take advantage of reaching over 4800 TV viewers. Visit our website to learn more about DRN’s cost effective advertising throughout the DRN service...