What’s all the buzz about Windows 7?

After 10 years, support for Windows 7 is nearing the end.  Windows 7 is a personal computer operating system produced by Microsoft.  It was released to manufacturing in 2009 and on Jan. 14, 2020 Microsoft will no longer provide free security updates, bug fixes or technical support for Windows 7. All good things come to an end and every Windows product has a life-cycle. The life-cycle begins when the product is released and ends when it’s no longer supported. According to Net Applications, a web analytics vendor, 38% of all PC’s were operating on Windows 7 as of February 2019.  This means that there are a lot of Windows 7 users who should be updating their operating system prior to Jan. 1, 2020. If you are one of those Microsoft 7 users who need to start thinking about finally moving on from your favorite operating system, here are a couple of things to note. Just because Windows 7 is in its end of life status, doesn’t mean you can’t continue to use it.  But on the same note, we don’t recommend that you continue to use this operating system.  Simply because Microsoft will not be supporting the system with security updates.  Knowing this, if you continue to use Microsoft 7, you are putting yourself and your computer at risk for malicious viruses and other technical issues. Ok, so you have decided to upgrade your operating system, but how?  You have many choices, but the obvious and simplest option is to upgrade to Windows 10.  Upgrading from Windows 7 to 10 has several benefits.  Because both systems are manufactured by...

Customer Service – How important is it to you?

Here’s a million-dollar question …. How important is customer service to you?  I ask that because many times we are caught up with delivering a product or sharing an opportunity and forget the critical importance to your business of offering not okay, not good, but stellar customer service – a crucial aspect to any business success! Often, we don’t think of the importance of this feature or how easy it is to give.  We believe that by providing a service, installing a product purchased, getting a business up and running is the most important piece of the puzzle.  The customer has asked, and you’ve delivered.  Done deal.  But, is it really a done deal? Truth to be told, what’s critical to any business…one that is overlooked by many but so very important, is customer service.  It’s developing a relationship with each client you serve and getting to know their business inside and out.  It’s being able to provide recommendations for their business success today as well as in the future.   For me, it’s following one of my favorite quotes of Theodore Roosevelt – “People don’t care how much you know until they know how much you care.” Is that true for your business? Again, by providing top-notch customer service, businesses can recoup customer acquisition costs and cultivate a loyal customer base who will then refer family, friends, neighbors or even an acquaintance.  You’ve cultivated a relationship with a valued customer who may also agree to write a testimonial because they truly believe you are providing the best solution for them. They value you…. because you value their thoughts, their...