More on RRIT

From the desk of Tim Steinwand This month, I have a couple of items that I wanted to bring to your attention that we are very excited about here at ReadiTech. The first is a new offering we now have for our managed service customers, called ReadiRemote IT (RR IT). RR IT is an automated service that allows our ReadiTech team to monitor and fix your computer or network behind the scenes, many times before anyone would know that there is anything wrong. The technology it uses is an encrypted tunnel for communication, so there is no need to worry about anyone viewing your files or data. If RR IT discovers a problem, it immediately opens a service ticket with our ReadiTech technicians, informing them of work to do. As an example, if your business experiences a weekend power outage, and your server or workstation goes down, we know about it immediately, and will be able to get it up and running before your office reopens on Monday morning. The service also alerts us of any patches and updates that need to be installed on your equipment immediately when they are released. You may have seen in the news recently of a number of security vulnerabilities that have been exposed. Because most software is being updated constantly to stay ahead of these threats, RR IT assures you that your equipment will be as secure as it can be, by checking your systems, and alerting us if patches need to be added. Feel free to contact any of our technicians for further information about RR IT. The other thing that...